RETURN & EXCHANGES
Domestic & International Customers
* All items must have their original tags attached and be unworn and unwashed.
• You will be responsible for paying postage on any returns or exchanges.
• Refunds are approximately 5-7 business days once it is processed.
• If you would like to return an item for any reason other than mispacked or defective products, we can issue store credit or a refund. The store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery.
• You will have 15 days from delivery of your package to file a return claim with customer service.
• If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement. We will provide a prepaid return label for our U.S. customers to retrieve the item. If international, please contact us and we will let you know the following steps. As soon as we can see there's an update on the tracking for the RA being returned, we will send out a replacement.
*Additional limitations may apply.
To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.
You can contact us by emailing: info@boubysavon.com. Once we have received the product and the return has been processed by our warehouse. We will then issue your refund, exchange or store credit.